Frequently Asked Questions

The reservation must be paid at least in part at the time of booking. If you book more than 30 days in advance, you can pay 30% of the reservation price at the time of booking and the rest one day before arrival. External sales channels have their own payment terms.

You can read more about this at https://www.timetostay.fi/general-conditions-for-reservations-and-cancellations-and-rules-and-regulations/?lang=en

The cancellation period is 7 days. Unless otherwise agreed at the time of booking, or unless there are other conditions attached to the price you have chosen or the date of booking, cancellation must be made at least 7 days before check-in time. If the reservation is cancelled in accordance with the conditions, 100% of the reservation fee will be refunded to the customer.

In case of no-show, the accommodation reserves the right to charge you the full price of the reservation plus tax and any additional services related to the reservation.

You can read more on this subject at https://www.timetostay.fi/general-conditions-for-reservations-and-cancellations-and-rules-and-regulations/?lang=en

Reservations cannot be paid in cash or on the spot. All our properties are self-catering, with no reception or cash desk. Reservations are paid online.

Paytrail Plc is the payment processor and payment service provider.

External sales channels have their own payment methods.

You can read more on this subject at https://www.timetostay.fi/general-conditions-for-reservations-and-cancellations-and-rules-and-regulations/?lang=en

Earlier check-in is possible for an additional fee. It can be added to your booking at the time of booking or by contacting our customer service.

If you have paid in full in advance, you can arrive at the accommodation after 16:00 at any time, without prior notice.

You will receive a door code on the day of arrival and this will allow you to conveniently check in as late as you need to.

There is no separate luggage storage at our destinations, but you can ask Customer Services for an alternative arrangement if necessary.

All our properties have either on-site paid or free parking, or at least street parking available.

If there is availability, you can extend your reservation by contacting Customer Service.

All our properties come with quality linen and towels, as well as pre-made beds.

All our properties have laundry facilities.

All our properties have fully equipped kitchens where you can prepare breakfast, evening meals and other meals.

We use dynamic pricing in our properties, which means that demand and local events influence the price of rooms. In addition, the price per room per night is also affected by the duration of the stay. The longer you stay with us, the cheaper it is.

There is no reception or staff at the hotel all the time. It also means convenience for the customer, from the booking process to check-out. Guests receive a door code that allows them to move around freely during their stay, with no queuing on arrival or departure.

There is no reception or staff at the hotel all the time. Cleaning staff works every day at the accomodations and our helpful customer service is just one message or phone call away.

There is no reception or staff at the hotel all the time. Cleaning staff works every day at the accomodations and our helpful customer service is just one message or phone call away.

Pets are not allowed in our accommodations.

You can book several rooms for the same reservation on our website. For larger group bookings, please contact our customer service and it is possible to book, for example, the Time Hostel or Time Rooms entirely for your own group.

Through the website discounts are automatically calculated for bookings based on the duration of the booking. For bookings of more than 7 days there is a -20% discount and for bookings of more than 30 days -40% discount.

You can also ask our customer service for a personal offer.

Reservations can be extended during your stay, subject to availability. You can also let us know if you will be leaving the accommodation before the end of your reservation, but there will be no refund for unused accommodation.

Additional services and products can be added to the reservation in the middle of the stay.

Extra cleaning is not automatically included in the booking.

If you stay with us for a longer period, we will bring you clean bed linen and towels on request.

The room is available until 11 am on the day of departure, the apartments until 12 noon, unless you have purchased a later check-out.

Please inform the cleaning team of your departure by placing an “I’M OUT” sign outside the room.

Please also make sure your room is tidy before you leave. Bed linen can be piled on the floor and rubbish sorted in the appropriate bins in the common areas.

In the self-catering apartments, everyone cleans up after themselves, so please follow our rules: clean the apartment, vacuum and wipe down surfaces if necessary, wash the dishes and take the rubbish bag to the waste bin in the courtyard.

For hostel rooms, we hope your room will be basic clean. Bed linen can be piled on the floor and rubbish sorted in the appropriate bins in the common areas. In the apartments, final cleaning is carried out by the guests.

Together, when we keep the facilities tidy, they will last longer in good condition.

By also keeping cleaning costs down, we can keep our basic prices affordable.

After the customer’s final cleaning, our in-house cleaning professionals are able to carry out a thorough final cleaning, so that everyone can stay with us in our quality-cleaned accommodation.

We charge an extra fee for children if they need their own bed. A baby cot is available from our customer service.

You can ask our customer service for lost and found. You can pick up your lost and found items from us, or we can even post them to you if you pay the postage yourself.

Dinners, evening meals and breakfasts can be conveniently prepared in the fully equipped communal kitchens in the hostels or in the apartments’ own kitchens. Organic coffee and tea are available. There are also cafés & canteens close to the hostels where you can get breakfast.